30-Day Return Policy
Thank you for your purchase at TamaraJewels.com. We want you to be completely satisfied with your order. If for any reason you are not satisfied, you may return your item(s) within 30 days of the original purchase date for a full refund or exchange.
Return Conditions:
- Items must be returned in their original condition, unworn, undamaged, and with all original packaging, tags, and accessories.
- Items purchased on sale or with a discount code may be eligible for a store credit or exchange only.
- Shipping costs are non-refundable unless the return is due to our error (incorrect or damaged item).
- Personalized or custom-made items are non-refundable.
Return Process:
- Initiate Return: Contact our customer support team within 30 days of purchase to request a return authorization number (RA#) and shipping instructions.
- Package and Ship: Securely pack the item(s) in their original packaging and include the RA# in the package. Ship the package to the return address provided by our customer support team. You are responsible for the return shipping costs.
- Refund or Exchange: Once your return is received and inspected, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method.
Exceptions:
- Items purchased more than 30 days ago cannot be returned.
- Items that are worn, damaged, or altered cannot be returned.
- Personalized or custom-made items cannot be returned.
Contact Us:
If you have any questions about our return policy, please contact our customer support team at support@tamarajewels.com or +1 (646) 744-7705.
We appreciate your business and hope you enjoy your purchase!
At [Your Diamond Jewelry Website Name], we want you to be completely satisfied with your purchase. We understand that buying diamond jewelry online is a significant decision, and we offer a comprehensive return policy to provide peace of mind.
Returns and Exchanges:
You are entitled to return any unworn and unaltered diamond jewelry for a full refund within 30 days of receipt.
We also offer exchanges for any item within 60 days of receipt.
Conditions for Return and Exchange:
The jewelry must be in its original, unworn, and unaltered condition. This includes any tags, certificates, and original packaging (if applicable).
Any jewelry that has been resized, engraved, or otherwise altered cannot be returned or exchanged.
We reserve the right to refuse returns or exchanges for any item that shows signs of wear or damage.
Return Process:
Contact Us: To initiate a return or exchange, please contact our customer service team by phone at [Phone Number] or email at [Email Address]. They will provide you with a return authorization number (RAN) and instructions on how to return the item securely.
Pack the Jewelry: Securely pack the jewelry in its original packaging (if available) or a similar sturdy box. Include a copy of your original receipt and the RAN within the package.
Ship the Jewelry: Ship the jewelry using a tracked and insured shipping method to the address provided by our customer service team. You are responsible for the cost of return shipping.
Processing: Once we receive your returned item, our team will inspect it to ensure it meets the return/exchange conditions. This process may take up to 5 business days.
Refund/Exchange: Upon approval, we will issue a full refund to the original payment method within 5 business days for returns. For exchanges, you will receive a credit note for the purchase price of the original item, which you can use towards your new selection.
Exceptions:
Custom-made jewelry: We cannot accept returns or exchanges for any custom-made jewelry, as it is created uniquely for you.
Damaged or Defective Items: If you receive an item that is damaged or defective upon arrival, please contact us immediately at [Phone Number] or [Email Address]. We will arrange for a replacement or a full refund at our expense.
Additional Information:
We recommend insuring your return shipment for the full value of the jewelry.
This policy applies to all purchases made on our website. In-store purchases may have different return policies.
Contact Us:
If you have any questions about our return and exchange policy, please feel free to contact our customer service team:
Phone: [Phone Number]
Email: [Email Address]
We appreciate your understanding and hope this policy provides you with the information you need to make an informed purchase.